Instrument Warranty Registration

 

Fill out the form below to register your instrument for a 30 day warranty.

 

Registering Your Instrument

Rise by Sawtooth's products are under warranty for 30 days to the original retail purchaser, with proof of purchase from an authorized Rise by Sawtooth dealer.The 30 day warranty begins on the date of purchase.To be eligible for and to validate warranty, the purchaser must register the product online using the Rise by Sawtooth Instrument Warranty Registration here.   

 

 

Warranty and Support

Rise by Sawtooth has established a network of independent Authorized Service Centers for warranty service. The Rise by Sawtooth dealer from whom you purchased your instrument may also be authorized for warranty service and should be the first point of contact when service of any kind is required for your Rise by Sawtooth instrument.All warranty work, service or replacement of parts occurring within the first year from original date of purchase must be approved by Rise by Sawtooth Musical Instruments. Defective components that qualify for coverage under this warranty will be repaired or replaced at Rise by Sawtooth's sole discretion. 

To obtain a Return Authorization for a product under the applicable warranty coverage, visit and fill out the contact form on the 
"warranty" page. Once you have obtained a Return Authorization from Rise by Sawtooth, the defective instrument will need to be returned to the retail facility of purchase with the shipping costs prepaid by the purchaser and insured for the list price value of the instrument where it was purchased. After your instrument is repaired, Rise by Sawtooth Musical Instruments will return your instrument back to you free of delivery charges. 

 

• This warranty does not cover damage caused by accident, misuse, abuse, or due to unauthorized modifications, repairs, or normal wear and  tear from regular use.

• Routine maintenance of any kind must be handled at the sole discretion and at the sole risk of the purchaser.

• Return Authorizations expire within 30 days of their issuance. Please ship your instrument to the repair center in a timely manner and prior to (1) the expiration of the Return Authorization and, if applicable, (2) the expiration of your 30 day warranty coverage.*

• Under normal circumstances, repairs are completed within 2-4 weeks upon receipt. Should your instrument require additional time, you will be contacted by a certified Sawtooth Service Center advising you as to the time frame of repair.

 

*- Please remember, to be eligible for the 30 day warranty beginning on the date of purchase, you must register your instrument via the Sawtooth Instrument Warranty Registration online form.

 

 

THE FOREGOING CONSTITUTES THE ONLY WARRANTY MADE BY RISE BY SAWTOOTH WITH RESPECT TO THE PRODUCTS, IS MADE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESS OR IMPLIED, IS NOT TRANSFERABLE, AND IS ONLY VALID TO THE ORIGINAL RETAIL PURCHASER. Any implied warranties, including without limitation, any implied warranties of merchantability or fitness for any particular purpose, imposed under state law are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not be applicable to you.

RISE BY SAWTOOTH ASSUMES NO LIABILITY FOR PROPERTY DAMAGE RESULTING FROM FAILURE OF THIS PRODUCT NOR ANY LOSS OF INCOME, SATISFACTION, OR DAMAGES ARISING FROM THE LOSS OF USE OF SAME DUE TO DEFECTS OR AVAILABILITY OF SAME DURING SERVICE.

DISCLAIMER OF CONSEQUENTIAL AND INCIDENTAL DAMAGES YOU ARE NOT ENTITLED TO RECOVER FROM US ANY INCIDENTAL DAMAGES RESULTING FROM ANY DEFECT IN THE NEW CROWN PRODUCT. THIS INCLUDES ANY DAMAGE TO ANOTHER PRODUCT OR PRODUCTS RESULTING FROM SUCH A DEFECT.

 

 

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